1. Some writers argue that planning messages wastes time because they inevitably change their plans as they go along. How would you respond to this argument?
2. Describe each of the components in the 3-step writing process. How might this process be different for business messages? Any applicable social media/digital implications?
3. What are the situations in which a printed memo or letter might be preferable to an electronic message? How can businesses make use of social networks for business communication?