Assessment task 4: Creation of a positive organisational culture
Intent: This assessment item focusses on the skills required to develop a positive organisational culture within a healthcare organisation. The anatomy of an organisation’s culture can strongly influence the organisation’s potential for success or failure. A common framework is necessary to enhance an organisation’s culture, and most healthcare organisations outsource this activity to a consultancy company that specialises in organisational management and change. Students need to develop skills in how to present strategic information to a governing board, which makes large financial decisions based on company reputation and briefing presentation quality.
Objective(s): This assessment task addresses subject learning objective(s):
B, C and D This assessment task contributes to the development of graduate attribute(s):
1.1, 1.2 and 3.1
Type : Case study
Groupwork : Group, group assessed
Weight : 20%
Task : 1. Form into groups of up to six students.
- Assume you are employees of a consultancy company that has been hired by the Western Primary Health Network (WPHN) located in a large metropolitan city. It provides a range of services across six sites in four neighbouring suburbs, including general practitioner after hours, mental health, substance use rehabilitation programs, immunisation, Aboriginal and Torres Strait Islander health, chronic disease prevention and sexual health. It employs 100 frontline health workers, including exercise physiologists, nutritionists, mental health nurses, registered nurses, clinical psychologists, counsellors, occupational therapists, physiotherapists and general practitioners.
- One of the three year key performance indicators that the WPHN Board will be evaluated on is the creation a positive organisational culture which will:
- achieve ‘magnet style recognition’ across all six sites;
- promote fiscal responsibility across all 100 frontline health workers;
- optimise the employment and development opportunities for Aborginal and Torres Strait Islander people;
- create transparent corporate governance in all six sites; and
- Empower consumers of all six sites to become engaged in decision making.
- Your team has been asked to provide a 30-minute face-to-face briefing to the WPHN Board which outlines how this culture can be achieved within three years so that all five intended outcomes are met.
- Select a name for your consultancy company.
- Assign a project manager who will have responsibility for coordinating and progressing all activities.
- Assign an intended outcome to each of the remaining five students.
- Prepare a videocast of your briefing to the WPHN Board, utlising the following format:
- The project manager introduces the consultancy company and each team member, then provides a brief overview of the presentation, and highlights the significance of creating a positive organisational culture and its relationship to achieving the intended outcomes (three minutes).
- Each consultant presents information on their intended outcome (five minutes each – 25 minutes in total).
- The project manager concludes the presentation by providing a summary of the major points and thanks the WPHN Board for their time (two minutes).
- Each of the five consultants should include:
- an explanation of the outcome and why it is important;
- the relationship of organisational culture to the outcome;
- the strategies recommended to achieve the outcome, with justification through current literature;
- identification of relevant policies that would need to be developed to assist in achieving the outcome;
- a communication plan for how you will promote the concept to both community and staff; and consideration of any major expenditure required to achieve the outcome
Length: 30 minute videocast + bibliography.
Criteria: 25% Analyses and reframes the relevance of organisational culture to organisational effectiveness demonstrating a depth of knowledge
50% Considers relevant strategies for each of the five (5) outcomes that demonstrates a depth of knowledge about organisational effectiveness
10% Formulates a clear and logical approach within a professional presentation structure
10% Validates perspectives through correct interpretation and explicit linkage of relevant and current literature (> year 2005) to the assessment focus
10% Produces correct referencing in the bibliography
Further information: Please note that while the video cast is group assessed, the teaching staff retain the right to award different marks to group members, based on their engagement in the project.