LA1-2: Consult Types of Business Processes in Read/View re the 9 types of processes identified.
For 2 of the process types, suggest one area for improvement with a brief explanation of what could be done better.
For example, improve process X, so that user /customers / taxpayers can do ___Y___ more effectively
LA 3-2: The Boss wants you to draft a “trial” charter for her pre-selected members of a BPI Team.
Part A. Which, if any, of the questions – below – might you ask team members before you make that “trial” draft?
- What resources are required for the improvement effort?
- What’s the best way to learn about the process?
- How do we go about improving the process?
- How can we institutionalize (train and document) the process?
Part B. Advise the boss who might be “significant others impacted by or who might impact the BPI” beside the BPI team members.