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Question 4 Australian idiom -List new terms and expressions, which are part of Australian professional jargon Australian Business Idiom Meaning Eg: He cooked the books Insert text here Insert text here Insert text here Question 5 Conflict resolution: List some important things to keep in mind when dealing with conflict (either within the workplace or when dealing with a dissatisfied customer). Insert text here Question 6 Conflict resolution: What can you do to ensure you manage customers’ needs effectively (customer service)? Insert text here Unit 4 The impact of non-verbal cues in the workplace Question 1 Non-verbal communication –List and illustrate the main forms of non-verbal communication: Insert text here Question 2 Non-verbal communication –Identify some differences in non-verbal cues used in your country compared with Australian non-verbal cues: (e.g. Identify some Australian non-verbal behavior which may offend people in your culture) Insert text here Question 3 Assertive Communication –Describe language & non-verbal cues used in the following 3 types of workplace communication: Aggressivecommunication (e.g. bullying) Non-assertive (wishy-washy) communication Assertive communication (e.g. firm but respectful) I want this on my desk by 3.30! Insert text here Why doesn’t somebody do something? Question 4 Reflect on a time when you were misunderstood when communicating over the telephone. What happened? What could you have done to improve your communication during the conversation? Insert text here Question 5 Australian idiom (4) -List new terms and expressions, which are part of Australian humour: Australian Business Idiom Meaning Insert text here Insert text here Unit 5 Workplace media and communication channels Question 1 At times you are required to work in teams during this course. How well do you think your project team is working? Provide your overall views and at least two areas that are working well and two areas that could be improved. (Guide 200 words). Insert text here Question 2 With regards to the areas you believe could be improved in your project team, how would you go about improving them? (Guide 200 words). Insert text here Question 3 What is the predominant role you play within your project team? Explain with examples how you have played this role. (Guide 200 words). Team roles include: encourager, organiser, idea builder, standard setter, information seeker, information giver, standard-setter or mediator, etc. Insert text here Question 4 What roles do you believe your other team members have played? Why? Explain with examples. (Guide 200 words). Insert text here Question 5 Have you found it difficult to work with anyone in the project team? Discuss why or why not. (Guide 150 words) Note: There is no need to reveal names of team members. Insert text here Question 6 Identify someone in your project team that has different views, skills and experience (this may or may not be someone you find difficult to work with). Discuss the unique knowledge, skills and experience this person brings to the project team and the impact this may have on the project. (Guide 200 words). Insert text here Unit 6 Communicating in work teams to achieve professional goals Question 1 In what ways have you contributed to innovation and creativity within your team? One example could be how you have supported and been positive of the ideas of others. (Guide 200 words) Insert text here Question 2 Consider that in your project team you disagree with the idea of one of your colleagues. How do you go about communicating this in a positive and collaborative manner? (Guide 150 words) Insert text here Question 3 How would you rate your individual performance in terms of what you have contributed to the project? Make your assessment with regards to your work output (i.e. what you actually produced and its quality) and how you promoted an effective and innovative team. Explain and justify the assessment you have made of your performance. (Guide 250 words). Insert text here Question 4 Comment on the effectiveness of your time management ability with regards to achieving project tasks. How did your time management of tasks affect others in your team? Could you make any improvements to the way you manage your time, to be more effective independently and as part of a team? (Guide 250 words). Insert text here Question 5 Identify at least three work skills you have used or developed by working on this project? Discuss how these may be relevant in your future career. (Guide 200 words) Insert text here Unit 7 Workplace meetings and client briefings I Question 1 List at least 5 features which you think need to be present for an effective business meeting. Insert text here Question 2 With your understanding of how business meetings are conducted in Australia and expectations of participants, what are some of the skills that you personally need to develop in order to be an effective meeting participant. Insert text here Unit 8 Workplace meetings and clients briefings II Question 1 Describe in detail the difference between a formal meeting and an informal meetings. List the ways they are different and provide examples of when such meetings might be used (the purpose of the meetings). Insert text here Question 2 Give some examples of useful and wasteful meetings based on your experience. Insert text here Question 3 Discuss the main principles of conducting an effective business meeting and write a brief (200 words) policy on this. Insert text here Unit 9 Effective writing skills for professionals Question 1 Business Memos, Emails and Letters:Describe the most important features of each of the 3 categories of business correspondence (include their essential elements) BUSINESS MEMOS Insert text here EMAILS Insert text here BUSINESS LETTERS Insert text here Question 2 Business Memos, Emails and Letters:Which software tools can be used to improve the standard of these types of correspondence? (explain how you have used them) Insert text here Question 3 Email communication:List some things to consider when planning and writing an email and explain the “tone” that is appropriate when writing to different business associates and clients. Insert text here Question 4 Email etiquette: List some email etiquette and explain why they are important to follow. Insert text here Question 5 The writing process:Draft an email to a client to invite them as your guest to a corporate function that your organisation is hosting. Insert text here Unit 10 Workplace communications – reports and proposals Question 1 Discuss the main purposes of general business reports. Why are they useful? When are they not useful? (200 words) Insert text here Question 2 Write a simple explanation to an office junior about the various types of fraud and unethical behaviours which are not acceptable in the workplace. Insert text here Unit 11 Workplace communications – Business writing and advertising Question 1 Detail the main focus, format and essential information content of a promotional flyer for a business to succeed. Insert text here Question 2 Collect a range of sample business newsletters or bulletins. Using some newsletter conventions, as well as tips given in class, write a short article (250 words) for an industry newsletter. Insert text here Unit 12 Conversation skills and strategies for improving staff relations Question 1 Discuss the nature of relationship building and its potential to improve business and client relationships. Insert text here Question 2 When comparing Eastern and Western traditions, what are the main similarities and differences in business relations? Provide at least 5 examples. Western business tradition Eastern business tradition Insert text here Insert text here Unit 13 Rapport, conflict, networking and the media Question 1 In Australian workplaces, what are the main aspects of team building and conflict resolution? Insert text here Question 2 Describe why assertive communication is often preferred in an Australian workplace (if possible, give some historic and cultural background to this). Insert text here Unit 14 Effective presentations Question 1 Detail some techniques which you could use to ensure your assessment presentation is a success. (At least 10 examples of things you could do) Insert text here Question 2 Give examples of language devices which can be used to ‘soften’ a harsh or unpleasant message or news. Euphemism (eg: he passed away (“soft”) = he died (“Harsh”) Insert text here Modal Verbs Passive voice structures Positive character adjectives Evading questions or avoiding the issue Unit 15 Working with cultural diversity Question 1 Based on your research of the Australian Human Rights Commission web site and class discussions answer the following questions: What are the main categories of discrimination? Insert text here Describe the complaints resolution process Where and how can you register your complaint? What personal problems can you see with discrimination in a workplace? How can you best avoid it? Question 2 Based on your research of the Fair Work Australia web site and class discussions answer the following questions: What are the main employerresponsibilities under the Fair Work Australia legislation? Insert text here What are the main employee responsibilities? Unit 16 Workplace Health and Safety Question 1 From your internet research on the Workplace Health and Safety Act 2011 (Commonwealth), answer the following questions: Describe in your own words the main aims (object) of the Workplace Health and Safety (WHS) Act 2011. Insert text here What does ‘reasonably practical’ mean in the WHS Act? What are the main employerresponsibilities under the WHS act? What are the main employee responsibilities under the WHS Act? Question 2 Do an internet search and find a Workplace Health and Safety Policy of a University in your state. If you are working find the policy of where you work. Describe the correct seating position when working with computers. Read QIBA’s Critical Incident Policy http://www.qiba.qld.edu.au/policiesforms Describe what a critical incident is and how QIBA can reduce the risk of a critical incident. Unit 17 Reporting to Managers Question 1 List actions you should be taking to ensure that you clearly understand instructions and/or information being presented to you by a Manager. Insert text here Question 2 What must you ensure you provide when reporting back or responding to instructions and/or information given to you by a Manager? Insert text here Unit 18 Planning a CV and identifying professional skills Question 1 Describe a range of recruitment and selection processes, used in different industries. Include: Government- (Commonwealth, State and Local council), private practice, public practice and not-for-profit organisations. Insert text here Question 2 a) Describe the difference between qualifiedand unqualifiedprofessionals. b) What are the limitations in work options for unqualified professionals? Insert text here Question 3 Describe the opportunities for job search networking through professional organisations in your specific industry (eg. CPA)? Insert text here Question 4 Choose one of each of your professional strengths, weaknesses, opportunities and threats from your SWOT analysis and discuss them in detail. Strength Weakness Opportunity Threat Question 5 Research some CV examples (from the internet or from a friend), critique it and comment on three areas you would improve and how you would plan to make these changes. Reflect on aspects that you would personally use in your own CV. Insert text here Unit 19 Writing a Curriculum Vitae (CV) and cover letter Question 1 Based on your class discussions, describe the most common selection criteria for jobs in your professional field: Insert text here Question 2 In your chosen job description (from the assessment for this module), find a part of the selection criteria which you feel you can’t meet sufficiently. How can you use your professional weakness in this area and address it positively (as a strength) in your cover letter and/or CV. Insert text here Question 3 You should have received some constructive feedback from your CV and cover letter throughout the week. Do you agree or disagree with the feedback you received? Why? Insert text here Question 4 Reflect on the areas of improvement you feel you need to address in your CV. What are they and how will you make these changes? Insert text here Unit 20 Finding work as a Professional in Australia: Addressing selection criteria Question 1 “You only get one chance to make a first impression”. Explain this statement and give reasons why first impressions are so important. Insert text here Question 2 Do you believe having a LinkedIn Profile will assist you in obtaining a professional job and network within your field? Provide your reasoning. Insert text here Question 3 What are some other things you could do to gain experience in your field? Insert text here Question 4 Give some examples of things you can do in your community to network with business people or to “step out of your comfort zone”. (Provide at least 5 examples) Insert text here Question 5 List ways in which you can guarantee “error free” written work. How can you ensure your written English is professional and correct? Insert text here Unit 21 Your career, goal setting and decision making Question 1 “If you have made a mistake, there is always another chance for you. You may have a fresh start any moment you choose, for this thing we call ‘failure’ is not the falling down, but the staying down”. Explain this statement and give reasons why persistence is so important. Insert text here Question 2 Reflect on your Five Year Plan sheet from this unit. Choose one from each of the categories and detail how you plan to work towards achieving these goals in the coming months. 3-6 month goal: 6-12 month goal: 1-3 year goal: 1-3 year goal: 5 year goal: Question 3 Do you expect your goals to change in the next 12 months? Why or why not? Insert text here Question 4 Give an example of a personal or professional decision you have had to make where the outcome has not been favourable. If you had to make this decision again using the Eight Steps to Decision Making, what might the outcome look like? Insert text here Unit 22 Apply for a job and interview skills Question 1 Shortlist the ten most important interview techniques you believe make a successful interview. Insert text here Question 2 a) What are ‘behavioural questions’ in a job interview? b) Give some examples (for your profession) c) How can you best prepare for these? a) b) c) Question 3 Provide some examples of things you could do to prepare for a job interview. What can you do before your interview to give you confidence and assist with your performance? Insert text here Question 4 List some questions you could ask your potential employer in an interview. Why is it a good idea to ask questions? (Provide at least 5 questions) 1) 2) 3) 4) 5) Question 5 Choose three questions from the handouts about the most common interview questions. Write how you would respond to those questions. 1) 2) 3) Unit 23 From selection testing to the end of probation Question 1 Find a free on-line selection/psychometric test SHL Direct, Test Grid Kenexa One Test Psych Press Practice Psychometric Tests Kent University Careers Advisory Service Complete one and reflect on how you think this matches with who you are and what you believe in. Was this test accurate? Insert text here Question 2 Your employment usually contains a “Probation Period”. What does this mean? Insert text here Question 3 How should you prepare for a telephone interview? How should you behave throughout the interview? Insert text here Question 4 What would you do to follow up from a job interview? Why are these things important?

Question 4 Australian idiom –List new terms and expressions, which are part of Australian professional jargon
Australian Business Idiom Meaning
Eg: He cooked the books Insert text here
Insert text here Insert text here
Question 5 Conflict resolution: List some important things to keep in mind when dealing with conflict (either within the workplace or when dealing with a dissatisfied customer).
Insert text here
Question 6 Conflict resolution: What can you do to ensure you manage customers’ needs effectively (customer service)?
Insert text here
Unit 4 The impact of non-verbal cues in the workplace
Question 1 Non-verbal communication –List and illustrate the main forms of non-verbal communication:
Insert text here
Question 2 Non-verbal communication –Identify some differences in non-verbal cues used in your country compared with Australian non-verbal cues: (e.g. Identify some Australian non-verbal behavior which may offend people in your culture)
Insert text here
Question 3 Assertive Communication –Describe language & non-verbal cues used in the following 3 types of workplace communication:

Aggressivecommunication

(e.g. bullying)

Non-assertive (wishy-washy) communication

Assertive communication

(e.g. firm but respectful)

I want this on my desk by 3.30!

Insert text here

Why doesn’t somebody do something?
Question 4 Reflect on a time when you were misunderstood when communicating over the telephone. What happened? What could you have done to improve your communication during the conversation?
Insert text here
Question 5 Australian idiom (4) –List new terms and expressions, which are part of Australian humour:
Australian Business Idiom Meaning
Insert text here Insert text here
Unit 5 Workplace media and communication channels
Question 1 At times you are required to work in teams during this course. How well do you think your project team is working? Provide your overall views and at least two areas that are working well and two areas that could be improved. (Guide 200 words).
Insert text here
Question 2 With regards to the areas you believe could be improved in your project team, how would you go about improving them? (Guide 200 words).
Insert text here
Question 3 What is the predominant role you play within your project team? Explain with examples how you have played this role. (Guide 200 words).

Team roles include: encourager, organiser, idea builder, standard setter, information seeker, information giver, standard-setter or mediator, etc.

Insert text here
Question 4 What roles do you believe your other team members have played? Why? Explain with examples. (Guide 200 words).
Insert text here
Question 5 Have you found it difficult to work with anyone in the project team? Discuss why or why not. (Guide 150 words)

Note: There is no need to reveal names of team members.

Insert text here
Question 6 Identify someone in your project team that has different views, skills and experience (this may or may not be someone you find difficult to work with). Discuss the unique knowledge, skills and experience this person brings to the project team and the impact this may have on the project. (Guide 200 words).
Insert text here
Unit 6 Communicating in work teams to achieve professional goals
Question 1 In what ways have you contributed to innovation and creativity within your team? One example could be how you have supported and been positive of the ideas of others. (Guide 200 words)
Insert text here
Question 2 Consider that in your project team you disagree with the idea of one of your colleagues. How do you go about communicating this in a positive and collaborative manner? (Guide 150 words)
Insert text here
Question 3 How would you rate your individual performance in terms of what you have contributed to the project? Make your assessment with regards to your work output (i.e. what you actually produced and its quality) and how you promoted an effective and innovative team. Explain and justify the assessment you have made of your performance. (Guide 250 words).
Insert text here
Question 4 Comment on the effectiveness of your time management ability with regards to achieving project tasks. How did your time management of tasks affect others in your team? Could you make any improvements to the way you manage your time, to be more effective independently and as part of a team? (Guide 250 words).
Insert text here
Question 5 Identify at least three work skills you have used or developed by working on this project? Discuss how these may be relevant in your future career. (Guide 200 words)
Insert text here
Unit 7 Workplace meetings and client briefings I
Question 1 List at least 5 features which you think need to be present for an effective business meeting.
Insert text here
Question 2 With your understanding of how business meetings are conducted in Australia and expectations of participants, what are some of the skills that you personally need to develop in order to be an effective meeting participant.
Insert text here
Unit 8 Workplace meetings and clients briefings II
Question 1 Describe in detail the difference between a formal meeting and an informal meetings. List the ways they are different and provide examples of when such meetings might be used (the purpose of the meetings).
Insert text here
Question 2 Give some examples of useful and wasteful meetings based on your experience.
Insert text here
Question 3 Discuss the main principles of conducting an effective business meeting and write a brief (200 words) policy on this.
Insert text here
Unit 9 Effective writing skills for professionals
Question 1 Business Memos, Emails and Letters:Describe the most important features of each of the 3 categories of business correspondence (include their essential elements)
BUSINESS MEMOS
Insert text here
EMAILS
Insert text here
BUSINESS LETTERS
Insert text here
Question 2 Business Memos, Emails and Letters:Which software tools can be used to improve the standard of these types of correspondence? (explain how you have used them)
Insert text here
Question 3 Email communication:List some things to consider when planning and writing an email and explain the “tone” that is appropriate when writing to different business associates and clients.
Insert text here
Question 4 Email etiquette: List some email etiquette and explain why they are important to follow.
Insert text here
Question 5 The writing process:Draft an email to a client to invite them as your guest to a corporate function that your organisation is hosting.
Insert text here
Unit 10 Workplace communications – reports and proposals
Question 1 Discuss the main purposes of general business reports. Why are they useful? When are they not useful? (200 words)
Insert text here
Question 2 Write a simple explanation to an office junior about the various types of fraud and unethical behaviours which are not acceptable in the workplace.
Insert text here
Unit 11 Workplace communications – Business writing and advertising
Question 1 Detail the main focus, format and essential information content of a promotional flyer for a business to succeed.
Insert text here
Question 2 Collect a range of sample business newsletters or bulletins. Using some newsletter conventions, as well as tips given in class, write a short article (250 words) for an industry newsletter.
Insert text here
Unit 12 Conversation skills and strategies for improving staff relations
Question 1 Discuss the nature of relationship building and its potential to improve business and client relationships.
Insert text here
Question 2 When comparing Eastern and Western traditions, what are the main similarities and differences in business relations? Provide at least 5 examples.
Western business tradition Eastern business tradition
Insert text here Insert text here
Unit 13 Rapport, conflict, networking and the media
Question 1 In Australian workplaces, what are the main aspects of team building and conflict resolution?
Insert text here
Question 2 Describe why assertive communication is often preferred in an Australian workplace (if possible, give some historic and cultural background to this).
Insert text here
Unit 14 Effective presentations
Question 1 Detail some techniques which you could use to ensure your assessment presentation is a success. (At least 10 examples of things you could do)
Insert text here
Question 2 Give examples of language devices which can be used to ‘soften’ a harsh or unpleasant message or news.
Euphemism (eg: he passed away (“soft”) = he died (“Harsh”)

Insert text here

Modal Verbs
Passive voice structures
Positive character adjectives
Evading questions or avoiding the issue
Unit 15 Working with cultural diversity
Question 1 Based on your research of the Australian Human Rights Commission web site and class discussions answer the following questions:
What are the main categories of discrimination? Insert text here
Describe the complaints resolution process
Where and how can you register your complaint?
What personal problems can you see with discrimination in a workplace?
How can you best avoid it?
Question 2 Based on your research of the Fair Work Australia web site and class discussions answer the following questions:
What are the main employerresponsibilities under the Fair Work Australia legislation? Insert text here
What are the main employee responsibilities?
Unit 16 Workplace Health and Safety
Question 1 From your internet research on the Workplace Health and Safety Act 2011 (Commonwealth), answer the following questions:
Describe in your own words the main aims (object) of the Workplace Health and Safety (WHS) Act 2011. Insert text here
What does ‘reasonably practical’ mean in the WHS Act?
What are the main employerresponsibilities under the WHS act?
What are the main employee responsibilities under the WHS Act?
Question 2 Do an internet search and find a Workplace Health and Safety Policy of a University in your state. If you are working find the policy of where you work.
Describe the correct seating position when working with computers.
Read QIBA’s Critical Incident Policy

http://www.qiba.qld.edu.au/policiesforms

Describe what a critical incident is and how QIBA can reduce the risk of a critical incident.

Unit 17 Reporting to Managers
Question 1 List actions you should be taking to ensure that you clearly understand instructions and/or information being presented to you by a Manager.
Insert text here
Question 2 What must you ensure you provide when reporting back or responding to instructions and/or information given to you by a Manager?
Insert text here
Unit 18 Planning a CV and identifying professional skills
Question 1 Describe a range of recruitment and selection processes, used in different industries. Include: Government- (Commonwealth, State and Local council), private practice, public practice and not-for-profit organisations.
Insert text here
Question 2 a) Describe the difference between qualifiedand unqualifiedprofessionals.

b) What are the limitations in work options for unqualified professionals?

Insert text here
Question 3 Describe the opportunities for job search networking through professional organisations in your specific industry (eg. CPA)?
Insert text here
Question 4 Choose one of each of your professional strengths, weaknesses, opportunities and threats from your SWOT analysis and discuss them in detail.
Strength Weakness
Opportunity Threat
Question 5 Research some CV examples (from the internet or from a friend), critique it and comment on three areas you would improve and how you would plan to make these changes. Reflect on aspects that you would personally use in your own CV.
Insert text here
Unit 19 Writing a Curriculum Vitae (CV) and cover letter
Question 1 Based on your class discussions, describe the most common selection criteria for jobs in your professional field:
Insert text here
Question 2 In your chosen job description (from the assessment for this module), find a part of the selection criteria which you feel you can’t meet sufficiently. How can you use your professional weakness in this area and address it positively (as a strength) in your cover letter and/or CV.
Insert text here
Question 3 You should have received some constructive feedback from your CV and cover letter throughout the week. Do you agree or disagree with the feedback you received? Why?
Insert text here
Question 4 Reflect on the areas of improvement you feel you need to address in your CV. What are they and how will you make these changes?
Insert text here
Unit 20 Finding work as a Professional in Australia: Addressing selection criteria
Question 1 “You only get one chance to make a first impression”. Explain this statement and give reasons why first impressions are so important.
Insert text here
Question 2 Do you believe having a LinkedIn Profile will assist you in obtaining a professional job and network within your field? Provide your reasoning.
Insert text here
Question 3 What are some other things you could do to gain experience in your field?
Insert text here
Question 4 Give some examples of things you can do in your community to network with business people or to “step out of your comfort zone”. (Provide at least 5 examples)
Insert text here
Question 5 List ways in which you can guarantee “error free” written work. How can you ensure your written English is professional and correct?
Insert text here
Unit 21 Your career, goal setting and decision making
Question 1 “If you have made a mistake, there is always another chance for you. You may have a fresh start any moment you choose, for this thing we call ‘failure’ is not the falling down, but the staying down”. Explain this statement and give reasons why persistence is so important.
Insert text here
Question 2 Reflect on your Five Year Plan sheet from this unit. Choose one from each of the categories and detail how you plan to work towards achieving these goals in the coming months.
3-6 month goal:
6-12 month goal:
1-3 year goal:
1-3 year goal:
5 year goal:
Question 3 Do you expect your goals to change in the next 12 months? Why or why not?
Insert text here
Question 4 Give an example of a personal or professional decision you have had to make where the outcome has not been favourable. If you had to make this decision again using the Eight Steps to Decision Making, what might the outcome look like?
Insert text here
Unit 22 Apply for a job and interview skills
Question 1 Shortlist the ten most important interview techniques you believe make a successful interview.
Insert text here
Question 2 a) What are ‘behavioural questions’ in a job interview?

b) Give some examples (for your profession)

c) How can you best prepare for these?

a)
b)
c)
Question 3 Provide some examples of things you could do to prepare for a job interview. What can you do before your interview to give you confidence and assist with your performance?
Insert text here
Question 4 List some questions you could ask your potential employer in an interview. Why is it a good idea to ask questions? (Provide at least 5 questions)
1)
2)
3)
4)
5)
Question 5 Choose three questions from the handouts about the most common interview questions. Write how you would respond to those questions.
1)
2)
3)
Unit 23 From selection testing to the end of probation
Question 1 Find a free on-line selection/psychometric test

SHL Direct,
Test Grid
Kenexa
One Test
Psych Press
Practice Psychometric Tests
Kent University Careers Advisory Service

Complete one and reflect on how you think this matches with who you are and what you believe in. Was this test accurate?

Insert text here
Question 2 Your employment usually contains a “Probation Period”. What does this mean?
Insert text here
Question 3 How should you prepare for a telephone interview? How should you behave throughout the interview?
Insert text here
Question 4 What would you do to follow up from a job interview? Why are these things important?

Interested in a PLAGIARISM-FREE paper based on these particular instructions?...with 100% confidentiality?

Order Now