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Run Diagnostic Tools and Check for Computer Hardware Errors If your computer is not functioning properly and you believe the problem is related to the computer’s hardware, you can run diagnostic tools to check for hardware errors. If the diagnostic tool identifies a hardware error, you then can communicate information about the error to technical support personnel so that they either can correct the problem or suggest replacing the problematic hardware. The ­following steps guide you through the process of running diagnostic tools and checking for hardware errors. Obtain Diagnostic Tools Your computer may have included diagnostic tools you can use to check for hardware errors.If it did not include diagnostic tools, follow these steps to download diagnostic tools from the computer manufacturer’s website: a. Navigate to the computer manufacturer’s website. b. Tap or click the necessary links to display information about the computer. c. Tap or click the link to display a page containing drivers and/or downloads for the computer’s model. d. Browse for a diagnostic tool that you can download to your computer. e. Some diagnostic tools can run within the operating system, and some require that you copy them to an optical disc or USB flash drive so that you can start the computer from this media and run the diagnostic tools. If necessary, copy the diagnostic tools to an optical disc or USB flash drive. Exercises 1. What might cause you to use diagnostic tools to scan a computer for hardware errors? 2. After scanning your computer for hardware errors, were any found? 3. In addition to downloading drivers from the computer manufacturer’s website, are there any other websites offering tools to help you diagnose your computer hardware problems? If so, what are some?

Run Diagnostic Tools and Check for Computer Hardware Errors If your computer is not functioning properly and you believe the problem is related to the computer’s hardware, you can run diagnostic tools to check for hardware errors. If the diagnostic tool identifies a hardware error, you then can communicate information about the error to technical support personnel so that they either can correct the problem or suggest replacing the problematic hardware. The ­following steps guide you through the process of running diagnostic tools and checking for hardware errors. Obtain Diagnostic Tools Your computer may have included diagnostic tools you can use to check for hardware errors.If it did not include diagnostic tools, follow these steps to download diagnostic tools from the computer manufacturer’s website: a. Navigate to the computer manufacturer’s website. b. Tap or click the necessary links to display information about the computer. c. Tap or click the link to display a page containing drivers and/or downloads for the computer’s model. d. Browse for a diagnostic tool that you can download to your computer. e. Some diagnostic tools can run within the operating system, and some require that you copy them to an optical disc or USB flash drive so that you can start the computer from this media and run the diagnostic tools. If necessary, copy the diagnostic tools to an optical disc or USB flash drive.

Exercises

1. What might cause you to use diagnostic tools to scan a computer for hardware errors?

2. After scanning your computer for hardware errors, were any found?

3. In addition to downloading drivers from the computer manufacturer’s website, are there any other websites offering tools to help you diagnose your computer hardware problems? If so, what are some?

 

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