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MGT 420 Week 4 Discussion Question Worksheet

Reference:

Foster, S. (2017). Managing quality: Integrating the supply chain (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

Goetsch, D., & Davis, S. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Prentice Hall.

 

Instructions: Minimum of 125 words for each question with in-text citation and reference

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Managing Quality: Integrating the Supply Chain, Ch. 11

Question 1

 

Begin this week with your understanding of Applied statistical methods, such as SPC (Statistical Process Control) or other statistical methods you may use or are planning to use in your workplace to improve quality. Please share your experiences. Why are statistical methods better than empirical methods?

 

Question 2 (MicD)

 

“Statistical thinking is a decision-making skill demonstrated by the ability to draw conclusions based on data (Foster 279).” We all make decisions daily, most decisions are based on feelings and emotion. These decisions can go well at times, and other times the emotion or feeling allows us to use distorted reasoning that may not be a good decision. The book explains all work is completed through interconnected processes. That all things rely or depend on something else, and most things are planned and thought out. All processes have variation, nothing is perfect or the same each time, there are different levels of variation. To understand a process and its variation are to attempt to control the process. To control a process, you must understand the conditions that make it vary. Each adjustment to a condition can change the variation. Thoughts?

 

 

Foster, S. T. Managing Quality: Integrating the Supply Chain, 6th Edition. Pearson Learning Solutions, 02/2016. VitalBook file.

 

 

Question 3 (MicD)

 

Random variations are variations that may follow a pattern and may be consistent, these are not a controllable variation. Non random variation is caused y a special event, such as a tool breaking or loss of air pressure for little moments. These are special and not considered controllable either, as the part will most likely be out of spec. Process charts are used to define the amount of control a process has. Certain samples are taken at intervals to chart on the graph. The upper limit of measurement and lower limit are charted, this gives us the process control limit. If the limits are within the specification you are off to a good start, as long as variations do not fall out of spec. Thoughts?

 

 

Foster, S. T. Managing Quality: Integrating the Supply Chain, 6th Edition. Pearson Learning Solutions, 02/2016. VitalBook file.

 

Question 4 (MicD)

 

Such a great portion of our reading. As mentioned – “One of the cardinal rules of process charts is that you should never tamper with the process. You might wonder, “Why don’t we make adjustments to the process any time the process deviates from the target (Foster 302)?”” Please provide thoughts?

 

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Managing Quality: Integrating the Supply Chain, Ch. 12

Question 5

 

Choose a specific type of business in the service sector, What are some key attributes you can identify for this type of business? what SPC chart (p, np, u, or c charts) would you select to control and improve quality? defend your position.

 

 

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Managing Quality: Integrating the Supply Chain, Ch. 13

Question 6

 

Kaizen events is a good starting point to identify possible projects suitable for applying the SIx SIgma methodology. What is the difference between Lean Six SIgma and traditional quality improvement?

 

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Quality Management for Organizational Excellence, Ch. 19


Question 7

 

Describe what tools you would use to implement a quality improvement plan. If you were an executive manager in an organization, how would you structure the organization for quality improvement?

Question 8 (NanC)

 

Everything that starts as one idea and morphs I to another idea is about planning

In the medical world, a patient who needs to heal an injury is given a plan of a physical therapy schedule, designed for continuous progress. In the human services world a vase plan is broken into smaller steps to make milestone check marks towards a goal. In the business world, say sales, sales goals are a way to plan a system of achievements produced over time to make a certain amount and beyond. Quality plans are written by people with quality skills and knowledge in each field, be it sales, medical, or human services.

 

Please provide thoughts and other examples

 

 

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